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Microsoft Dynamics CRM 4.0
Microsoft Dynamics CRM 4.0 is a fully
integrated customer relationship management (CRM) system.
Microsoft Dynamics CRM gives you the capability to easily create
and maintain a clear view of customers from first contact
through purchase and post-sales. With tools to enhance your
company's sales, marketing, and customer service processes—along
with native Microsoft Office Outlook integration—Microsoft
Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM helps you drive
consistent and measurable improvement in everyday business
processes.
Marketing: A clearer view of
customers and more informed marketing investments
Segment customer lists into distinct benefit groups and then
market to one or more of the identified segments using a
workflow-driven model. With Microsoft Dynamics CRM, your
marketing professionals can leverage tools for:
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customer segmentation
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campaign planning and execution
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data extraction and cleansing
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analytics and reporting
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marketing/sales collaboration tools
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information sharing portals
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Sales: Get more leads and close
more business
Access a complete view of customer data online or offline, and
leverage tools that enable your sales professionals to get
real-time access to leads, identify cross-sell and up-sell
opportunities, and close more deals, faster. Microsoft Dynamics
CRM provides:
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lead and opportunity management
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account and contact management
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territory management
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forecasting and sales analytics
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offline and mobile device access
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quick access to products, pricing, and quotes
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Customer service: Provide more value to
customers
Respond faster to customer service issues and empower your
service organization to anticipate, address and deliver
consistent, efficient customer care that contributes to
long-term business profitability. Microsoft Dynamics CRM
provides functionality for:
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account and contact management
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case and interaction management
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product and contract management
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knowledge-base management
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service scheduling
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workflow across teams and groups
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service reporting and analytics
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Fits your people
With a familiar user interface, wizard-based
tools, and close integration with Microsoft Office system
productivity applications, Microsoft Dynamics CRM helps you
achieve the best fit for your people.
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Get started quickly in a familiar Microsoft
Office Outlook environment designed to support fast user
adoption and high utilization of your CRM solution
without a typical Alt-Tab between Office Outlook and
CRM.
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Empower users to work with familiar tools,
such as Microsoft Office Word and Microsoft Office Excel
spreadsheet software, to create their own dashboards and
personal workflows with wizard-based tools without
reliance on outside support.
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Provide role-tailored access to information
and data both online and offline, giving people access
to only the information they want and need—delivered in
the way they want it.
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Fits your business
Microsoft Dynamics CRM provides choice and
flexibility in how you implement and customize your CRM
application so you can achieve the best fit for your business.
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Automate business processes to unify
line-of-business systems with flexible, easy-to-use
tools built on the Microsoft Windows Workflow Foundation
platform.(WWF).
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Design your solution utilizing easy to use
point and click customization to quickly modify and
extend CRM to work the way your business works to
uniquely fit the needs of each business group.
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Align IT and business goals through a CRM
system that meets both IT requirements and the business
requirements enabling fast deployments, low-effort
iterative changes and empowered business users.
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Fits your environment
Built on reliable, industry-standard technology, Microsoft
Dynamics CRM is an adaptable and affordable CRM system that fits
within your existing technology environment.
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Realize fast return with industry-standard
technology built on a performance-enhanced architecture
that gives you fewer elements to deploy and maintain.
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Protect IT investments using flexible
technology that does not lock you into a specific
deployment method, and is easy to upgrade, move, and
extend into new business groups, geographies, and lines
of business.
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Connect to other technologies with built-in
integration between internal and external systems,
helping to reduce operational costs and provide fast
access to functionality.
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Fast facts
about Microsoft Dynamics CRM 4.0
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Server Editions
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Every server that runs Microsoft Dynamics CRM 4.0
requires a Server license. Three Server Editions are
available for Microsoft Dynamics CRM 4.0:
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Microsoft Dynamics CRM
4.0 Workgroup Server includes and supports a
maximum of five User licenses.
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Microsoft Dynamics CRM
4.0 Professional offers a rich feature set,
and supports single tenant deployment. No
licensing limit on number of users.
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Microsoft Dynamics CRM
4.0 Enterprise offers a rich feature set,
and supports multi-tenant deployments. No
licensing limit on number of users.
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Licensing
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Call us on 03 9852 9266 to discuss
licencing
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Languages
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Microsoft Dynamics CRM 4.0 offers
a multilingual user interface that allows companies to
work in different user interface (UI) languages on the
same installation. Languages include Arabic, Czech,
Chinese (Hong Kong), Chinese (Simplified), Chinese
(Traditional), Danish, Dutch, English, Finnish, French,
German, Greek, Hebrew, Hungarian, Italian, Japanese,
Korean, Norwegian, Polish, Portuguese (Brazil),
Portuguese (Portugal), Russian, Spanish, Swedish, and
Turkish.
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System requirements
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Review hardware and software requirements to
implement Microsoft Dynamics CRM.
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