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Support Services Total CRM's software support service will provide single users and companies with the support that they need to successfully manage their Maximizer and GoldMine based systems. Why the need for a Support Service? The introduction and implementation of a tailored support service is due to our commitment to providing the best possible service where Maximizer and GoldMine products are concerned. A customized support plan will enable you the user to perform reliable and effective work on your CRM system. What are the benefits of having a Support Package? Being part of Total CRM's software support package has many benefits for you the customer. The main benefit of a support package for you is that it can be customized to the support level you anticipate you need. Included in the support package is the logging and tracking of customer support calls. Our help desk will actively manage the progress of investigation and problem resolution to an agreed call closure with you the client. Features of the Support Service Our support plans offer a monthly support allocation that can be used for either telephone/email support or on-site support. To discuss your requirements of a monthly support contract and how it can help you please contact us on 03 9852 9866. |