Our Services

No Obligation Demonstrations

• Total CRM will come to you and show you exactly how our products can increase your productivity

Business Analysis

• We dig deep to uncover all your needs and design a solution that fits all your requirements

Installation and Configuration

• We install the solution that best suits your needs and ensure it is set up to provide hassle free operation. Any data you had previously can be converted to your new system

Customisation

• Our team of technical consultants can program simple and complex changes via Visual Basic. This facility fully customises your Sales Force Automation solution, thus giving you an efficient and productive solution designed exclusively for your organisation

Documentation

• We service all your documentation requirements, further enhancing the productivity of your users

Training

• Total CRM offers you any level of training you require. From beginners to advanced, we will ensure your users are operating the system to its optimum potential
  

We help you and your people leverage the awesome power of your CRM system. Our On-site training sessions are designed to meet each company's individual needs. Contact us to see how Total CRM can customize your on-site learning experience.

We offer a range of training options:

• Basic Training
• Advanced Training
• Report Design
• Customisation/Integration Training

Total CRM's software support service will provide single users and companies with the support that they need to successfully manage their Maximizer and GoldMine based systems.

Why the need for a Support Service?

The introduction and implementation of a tailored support service is due to our commitment to providing the best possible service where Maximizer and GoldMine products are concerned. A customized support plan will enable you the user to perform reliable and effective work on your CRM system.

What are the benefits of having a Support Package?

Being part of Total CRM's software support package has many benefits for you the customer. The main benefit of a support package for you is that it can be customized to the support level you anticipate you need. Included in the support package is the logging and tracking of customer support calls. Our help desk will actively manage the progress of investigation and problem resolution to an agreed call closure with you the client.

Features of a Support Agreement

Our support plans offer a monthly support allocation that can be used for either telephone/email support or on-site support. To discuss your requirements of a monthly support contract and how it can help you please contact us on 03 9852 9866.

A support agreement enables you to receive ongoing backup for your CRM system at a reduced rate.  All issues are handled either remotely or on-site with next Business day response time. The Support Agreement can be cancelled with one months notice. Hours can be accumulated and used as required.  For instance, if you use more hours per month, the excess usage carries forward to the next month. Likewise, if you use less, any unused time is carried forward. All excess hours must be paid in full prior to cancellation.

• Telephone Support – minimum 15 minute charge
• On-Site Support – Minimum 2 hour booking.  $55 callout fee per on-site visit